It was way past time to get a new phone.
- My old iPhone 6S had gotten its battery replaced (am I automatically due the $25 from the Apple settlement??).
- My phone would not run complicated apps like The Weather Channel.
- My phone would sometimes shut itself off or restart for no known reason.
But it (usually) still worked!
- I could use it for calls, voicemails, texts, email, and more.
- The pictures I made with it were clear enough for my old eyes to see.
- It was paid for.
My husband and I went to the AT&T store “just for information.”
- The young sales associate was patient with us and didn’t laugh out loud (although he kept excusing himself to “wash his hands” or “ask a question” and went into the mysterious back room from time to time).
- We learned that we could pay outright and did not have to get on the monthly payment plan.
- The phones weren’t as expensive as we had expected.
So we decided to go ahead and purchase them that day!
- The store had the colors we wanted.
- The nice sales associate set them up for us and put on our new phone covers.
- We kept our old phones for alarms or bluetooth music players since they were only worth $15 on a trade in.
Then we received an email detailing our order.
- Were we told our regular monthly charge would increase? (no!)
- Weren’t we told that the “insurance” would automatically be on our phones and iPad? (yes – however, we have gotten 2 emails telling us how to do this to get the protection we are paying for!)
- Have I received the promised email with the correct charges from the “agent” I chatted with online? (no!)
So we have new phones.
- Do they work fast and look current? (yes!)
- Are we happy with the phones themselves? (yes!)
- Will we have our billing and insurance questions answered to our satisfaction? (???)
And we really thought we were going into this thoughtfully…